Phone guides, manuals, and training videos

Owned by
Mendez Jr, Wilson
Last updated: Oct 13, 2023 by
Fung, Odette A
2 min read

Select the guide. Use the download icon at the top right corner of the documents to download/print the learning materials.

Get Started with the UAlbany Phone System

 

Desk phones

The Cisco 8841 Telephone button diagram

Cisco 8841 Telephone Quick Reference Guide

Cisco 8841 Telephone

 

 

Cisco Phone Training Video (11:23 minutes)

Cisco Jabber

   Cisco Jabber Quick Reference Guide

Jabber is a software application for Windows, Mac OS X, and mobile devices. It works in conjunction with your Cisco 8841 phone and also allows you to use your computer as your phone.  It provides an easy way to look someone up in the University Directory.  Other features include displaying someone's presence (the ability to see if someone is available), video calls, voice messaging, and conferencing capabilities. 

Cisco Jabber Training Video (8:48 minutes)

 

Self Care Portal

  Cisco Unified Communications Self Care Portal Quick Reference Guide

Use the Cisco Self Care Portal to set up features and functionality on your Cisco phone including adding Speed Dials, Call Forwarding, and Single Number Reach.

Voice Mail

  Accessing Your Voice Mailbox from a Cisco Phone

  Voicemail System Key Shortcuts

 

ACD/Call Center Guides

Finesse Agent Quick Reference Guide.pdf

Finesse Supervisor Quick Reference Guide.pdf 

 

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