Phone guides, manuals, and training videos
- Mendez Jr, Wilson
- Medvetz, Liz
- Fung, Odette A
Owned by Mendez Jr, Wilson
Select the guide. Use the download icon at the top right corner of the documents to download/print the learning materials.
Get Started with the UAlbany Phone System
Desk phones
Cisco Phone Training Video (11:23 minutes)
Cisco Jabber
Cisco Jabber Quick Reference Guide
Jabber is a software application for Windows, Mac OS X, and mobile devices. It works in conjunction with your Cisco 8841 phone and also allows you to use your computer as your phone. It provides an easy way to look someone up in the University Directory. Other features include displaying someone's presence (the ability to see if someone is available), video calls, voice messaging, and conferencing capabilities.
Cisco Jabber Training Video (8:48 minutes)
Mobile Options Training Video (14:33 minutes)
Self Care Portal
Use the Cisco Self Care Portal to set up features and functionality on your Cisco phone including adding Speed Dials, Call Forwarding, and Single Number Reach.
Voice Mail
ACD/Call Center Guides
Finesse Agent Quick Reference Guide.pdf
Finesse Supervisor Quick Reference Guide.pdf