OnBase Support FAQ
- Former user (Deleted)
- 1 How do I request access to OnBase for the first time?
- 2 How do I install the Unity Client on a new device or computer?
- 3 How can I initiate a request to add a Department Shared Multi-functional Printer or a Direct Attached/Personal Scanner for OnBase Use?
- 4 How can I request the removal or modification of a user's access?
- 5 How do I request a new or modify existing doc type, group or keyword?
- 6 How do I get training for OnBase?
How do I request access to OnBase for the first time?
To request access to OnBase as a new user, you will need to submit a request as a new user who needs access to OnBase, please review this page for further details.
If you have any other questions contact the IT Service Desk by emailing askit@albany.edu or calling at 518-442-3700.
How do I install the Unity Client on a new device or computer?
If you are an existing user with access to Onbase but are switching device, you will need to submit a request to add a new device to install OnBase Unity Client onto your new device, please review this page for further details.
How can I initiate a request to add a Department Shared Multi-functional Printer or a Direct Attached/Personal Scanner for OnBase Use?
Please submit a ticket and indicate whether this request is for a Department Shared Multi-functional Printer or a Direct Attached/Personal Scanner.
Note: Use of a MFP or Direct Attached Scanner is only needed for users who intend to scan or index documents in OnBase. If your office does not have a MFP or Printer and you would like to acquire one please see ITS Printer Recommendations.