How to submit a telephone request

To request a Mobile Jabber account, follow the instructions below and include the following information:

  • University phone number

  • User's NetID

  • User's cell phone type - Android or iPhone

Submitting a telephone request:

To submit a new request:

  1. Create an ITS Service Desk request:

    1.  https://www.albany.edu/its/form.php OR

    2. Email askIT@albany.edu with "Telephone Request" as the subject line.

  2. Include the following:

    1. Extension number (For existing phones)

    2. Location - Building, Room (For new activations)

    3. Name, NetID, email address of person to be assigned to phone

    4. Change requested - See list below

    5. Device type - Desk or wall mounted phone, Jabber for desktop, Jabber for cell phone (please specify if it is for an Android or iPhone)

  3. Optional for special requests:

    1. Line Appearance - By default, new phones are provided with the new number unless otherwise requested. 

    2. Voicemail - By default, users get a voicemail box, phones assigned to "vacant" do not.

    3. Calling capability - Default is Continental US.  International calling must be authorized by the Dean, Director or Department Head.

Types of requests that ITS completes:

Please submit a request to ITS if you need to do any of the following

  • Activate a new phone, desktop Jabber account, or Mobile Jabber account

  • Update whether a phone has voicemail or not

  • Update a phone for a person leaving your department or joining your department.

  • Update the line appearances or other programming on the phone

  • Update the 911 location when phones are moved to a different location.

  • Update the calling capability to International

  • Disconnecting a phone

Types of requests that you can complete:

Types of requests that HR completes:

  • Update the directory listing for Outlook, Jabber, and the online directory

    • State Employees

    • RF employees

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