M365 Upgrade Account Issue Error

Owned by Grosshandler, Mike
Last updated: Dec 30, 2021 by Lyons, Andrew H
1 min read

Issue

You receive an "Account Issue" error after upgrading to Microsoft 365

Resolution

  1. If you receive an error like this after launching an Office app (like Word, Excel, etc.) after upgrading to M365:




  2. Click OK.  You will be prompted to Sign in to set up Office.  




  3. Click Sign in and sign in with your UAlbany account credentials.  

  4. If prompted, select Work or school account:



  5. Once you have completed these steps, you should be able to use Microsoft 365.

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