Desk Phone Quick Reference Guide

Answering & Ending a Call

• Lift handset or press the Answer softkey to answer a call

• Hang-up handset or press the End Call softkey to end a call

Redial a Number

• Press the Redial softkey (radials, last call placed / received / missed)

• Lift the handset and press the Navigation Pad to select a number from your call history.

Hold and Resume a Call

• To put a call on hold, press the Hold button . The Hold icon displays and the line button pulses green.

• To resume a call from hold, press the flashing green Line button, Resume, or Hold button.

Transfer a Call

• From an active call, press Transfer button .

• Enter the transfer recipient’s phone number.

• Press Transfer again (before or after the party answers). The transfer completes.

View Call History

• Press the Application button

• Press 1 for Recent

• Your phone displays the last 150 missed, placed, and received calls.

• To view details for a call, scroll to the call, press More […], and then press Details.

Conference

To Start a Conference:

• From an active call, press Conference button

• Make a new call

• Press Conference button again (before or after the party answers). The conference begins and the phone displays “Conference”.

• Repeat these steps to add more participants.

• The conference ends when all participants hang up.

To View and Remove Participants:

• During a conference, press […] then press Show Details.

• To remove a participant from the conference, scroll to the participant and press Remove

Directories

• Press the Contacts button

• Scroll and select a directory

• Use your keypad to input search criteria

• Press Submit

• To dial, scroll to a listing and press Dial

Message Waiting Indicator (MWI)

• Solid red light on your handset, indicates you have a voicemail message.

Retrieving Your Voice Messages

• Press the Voicemail button and follow the voice prompts

• From any phone on campus dial 23305 and follow the voice prompts