Desk and Wall Phones

Owned by Grosshandler, Mike
Last updated: Aug 14, 2024 by Mendez Jr, Wilson
3 min read

Desk or wall telephone provides local and long distance calling, voicemail-email integration, and conferencing capabilities. 

Break/fix equipment repairs submitted by 11:30am are usually responded to the day they are submitted. Issues sent in after 11:30am may be processed the following day.

Service requests will usually be scheduled within 2-5 business days of receipt of needed information. 

Overview:

  • Need a phone change? Just open an ITS Service Desk request

  • Moving your VoIP phone is now quick and easy! Just follow these instructions to plug it in elsewhere.

  • Access your voicemail box from off campus by dialing (518) 442-3305

  • Your directory number in Outlook, Jabber, and on the web directory is integrated with HR

  • Caller ID is your actual phone number

  • Call History is recorded on your phone

  • Jabber desktop app can show you who is on the the phone or in a meeting before you call them. Jabber also acts as a "Remote control" for your phone

Features:

  • Self Care Portal can be used to manage settings and features 

  • Local and long-distance (continental US) calling; international calling available by department request

  • Dial 8 for off-campus calls

  • Caller ID

  • Voicemail/UAlbany Mail integration

  • Speakerphone and conferencing (up to six callers) capabilities

  • Mobile options allow use of a University phone number from any location using Jabber

  • Single Number Reach. Set a University number to ring to multiple devices (desk phone, home phone, cell phone, etc.) at the same time

  • Answer up to five extensions on a single phone

  • Desk phones can use any active University network jack without interruption or a number change

  • 911 calls automatically provide UPD with building and room location

  • Phone Models:

    • Office desk phones: Cisco 8841, 8851

    • Wall-mounted phones: Cisco 69xx series

  • Outbound caller ID for off campus calls is your University phone number

  • Call history

Self-help and support:

Phones: 

Contact Centers/Call Centers: 

From off campus, you must connect to the university network via VPN to use Finesse.

Before logging into Finesse, please make sure to log into Jabber first.

 

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