Sending Email from UAlbany Mail account with Gmail

Owned by Grosshandler, Mike
Last updated: Oct 04, 2021 by Lyons, Andrew H



As of August 4, 2020, this process no longer works, as basic authentication (used for POP and SMTP settings in Gmail) has been retired. See more at Basic Authentication: What You Need to Know.



If you want to send email using Gmail and have it come from your UAlbany Mail email address, follow these instructions:

  1. Sign into your Gmail account and click the gear icon > Settings.
    Image illustrating the Settings menu and choice in Gmail
  2. Click Accounts and Import and then Add another email address you own.
    Image illustrating the Accounts and Import, then Add Another E-mail Address... links in Settings
  3. Enter your name and full UAlbany Mail email address and click Next Step.
    Image illustrating the Name and E-mail address fields to stert setup

  4. Enter smtp.office365.com as the SMTP Server, choose port 587, and TLS encryption.  Enter your full UAlbany Mail email address and password, and then click Add Account.

    If you have 2-step login enabled on your account, you will need to use an app password instead of your usual UAlbany password.


    Image illustrating the SMTP setting and Username and Password fields

    If the server does not work, open a command prompt in Windows and ping smtp.office365.com. Use the server that responds as the SMTP server.
    Image illustrating the result of running the PING command in the Windows command prompt for smtp.office365.com 

  5. Confirm your account via the e-mail and code that Gmail sends to your UAlbany Mail account.


Need more help? Contact the ITS Service Desk.