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Duo Authentication Methods

Duo Authentication Methods

If you are using an international phone number, you must use the Verified Push or Mobile passcode options in the Duo Mobile app. Verifying by text messages or phone calls is no longer available.

 

Using the Duo Mobile app with Verified Push

There are two ways to authenticate using the Duo Mobile app with Verified Push:

  • Verified Push - This is the standard default method. You will be prompted to enter a verification code into the Duo Mobile app. You'll need the Duo Mobile app, WiFi, or a data connection. Never enter a code into the Duo mobile app that you did not initiate.

  • Passcode - Choose 'Enter a Passcode,' a 6-digit number that is generated in the app. You'll need the Duo Mobile app. No WiFi or data connection is required.

  1. Enter your NetID and Password

    University at Albany login page over campus photo including a fountain.

     

  2. You will be prompted to enter a code displayed on your login screen into the Duo app on your Mobile Device.
    Note: This is time sensitive.  You can experience a timeout and may need to start over.

    Duo Mobile screen with three-digit number verification code to enter in the Duo Mobile app.

     

  3. Open the message from your mobile device asking if you are trying to log in.  Note: Depending on your mobile device and version, you may or may not see an image similar to the one below requesting additional verification.

    Duo Mobile push notification stating Are you logging in requiring additional verification needed and to open the app to verify.

     

  4. Follow the onscreen instructions and enter the verification code displayed from your login screen into your mobile device.  Select 'Verify'.

    Duo Mobile verification screen prompting you to enter the three-digit number verification code and a highlighted Verify option.

     

  5. You will receive an 'Approved' notification from your mobile device after entering the verification code.

    Green Duo Mobile Approved screen with a checkmark icon indicating the login was successfully verified.

     

  6. Be Cyber Smart:  To Trust or Not to Trust

    • If you are using a public computer or kiosk select 'No, do not trust browser'.

    • If you are using a trusted personal device, we recommend selecting 'Yes, trust browser' to reduce the number of times you are prompted by Duo.

      Duo Trust this browser screen with Yes, trust browser and No, do not trust browser options.

Using Duo Mobile Passcodes

Generate Passcodes in the Duo Mobile App

  1. On your device, launch the Duo Mobile App

  2. The Passcode is displayed in the form of 6 dots (......).  Tap 'Show' to display 6-digit passcode.

    Duo passcode screen displaying a masked passcode with a highlighted Show option to reveal the passcode.

     

  3.  A six-digit code will be displayed along with a prominent 30 second countdown refresh timer. You have 30 seconds to enter the code.  If you don't complete the task in time, a new code will automatically be generated.

    Duo Mobile accounts screen showing a passcode with a countdown timer highlighted.

     

Log in with a Passcode

  1. When prompted for two-step verification, select 'Other Options'.  Ignore the number displayed.

    Duo Mobile screen with three-digit number verification code to enter in the Duo Mobile app and an Other options selection highlighted.



  2. Select Duo Mobile Passcode

    Duo screen showing Duo Mobile passcode option highlighted.

     

  3. Enter the Passcode displayed from your mobile device into the Passcode box and select 'Verify'.

    Duo login screen to enter a passcode with a Verify option highlighted.

     

  4. You will receive a 'Success! Logging you in...' message.

    Duo Success message screen with a green checkmark icon.

     

Hardware Token

Long blue Duo hardware security token with a green button and a digital numeric passcode screen.

Using a Hardware Token

  1. Log in with your NetID and password.

    University at Albany login page over campus photo including a fountain.

     

  2. Select 'Other Options' then select 'Hardware Token' from the Device list.

    Duo login screen prompting the user to enter a passcode with a Verify option and an Other options selection highlighted.

     

  3. Press the green button on your Hardware Token to get a  6-digit passcode.

    Long blue Duo hardware security token with a green button and a digital numeric passcode screen.

     

  4. A 6-digit code will display on your token to 'Enter a Passcode' in the passcode box.  Select 'Verify'.

    Duo login screen to enter a passcode from a hardware token with a Verify option highlighted.

     

  5. If you are on a personal trusted device, we recommend selecting 'Yes, trust browser' to reduce the number of times you are prompted by Duo.  If you are on a public device, be sure to select 'No, do not trust browser'.

    Duo Trust this browser screen with Yes, trust browser and No, do not trust browser options.

     

  6. You will see a 'Success' message after proper verification and be brought to the UAlbany application you were trying to log into.

    Duo Success message screen with a green checkmark icon.


    ** Your Hardware Token is registered to you and cannot be used by others. Like the keys to your residence, keep it secure at all times. If you misplace, break, or believe it has been stolen, it must be deactivated as soon as possible.