/
Get Started - Enroll in 2-Step with Duo

Get Started - Enroll in 2-Step with Duo

Enroll your Mobile Device While Using a Non-Mobile Device (Laptop or Desktop)

 

ITS requires installing the free Duo Mobile app. 
Find the latest version in the App Store or Google Play. 

For Android users who do not have the Google Play store available in their area, you can download the app here: http://dl.duosecurity.com/DuoMobile-latest.apk

Streamlining the Initial Multi Step Set-up Process

1.We recommend downloading the Duo Mobile app prior to beginning the enrollment process. 

  1. Use a separate device such as a laptop or PC to be able to read the Duo 2-Step instructions from that device. Keep your mobile device next to you while reading from your 'instructional' device. Follow the instructions and utilize your mobile device with your newly downloaded mobile app for the set-up.  Utilizing two devices will make scanning the QR code or receiving the Activation link step easier to complete.

 

  1. You'll be prompted to enroll in 2-Step with Duo within 24 hours of activating your account. Enter your UAlbany NetID and Password.

    University at Albany login page over campus photo including a fountain.

     

  2. You will be prompted with a 'Welcome to Duo Security' message to set up your account.  Select Next.

    Duo Security welcome screen to set up your account.

     

  3. Duo will begin 'Did you know?' educating you on data breaches.  Select Next.

    Duo Security information screen about data breaches to educate you.

     

  4. Duo will continue their educational message on 'What can you do?'.  Select Next.

    Duo Security informational screen about what you can do to protect your identity.

     

  5. Select the recommended Duo Mobile option.

    Duo adding a device page recommending Duo Mobile as the option.

     

  6. Enter your phone number and select Add phone number.

    Duo screen to add your phone number and an Add phone number option in the red box.

     

  7. Verify your phone number by selecting Yes, it's correct.

    Duo verification screen asking if your phone number is correct with a Yes, it's correct option in the red box and a No, I need to change it option.

     

  8. Download Duo Mobile if you haven't already done so.  Once downloaded, select Next.

    Duo setup screen instructing you to download the Duo Mobile app showing links to the App Store and Google Play and a Next option in the red box.

     

  9. Scan the QR Code or Get an Activation Link. 
         Note: If you don't have a separate device to follow the instructions on, you will not be able to scan the QR code (watch how to scan). You will need to select 'Get an activation link instead'.
         *If scanning the code, you can use your mobile camara or you can scan from within the app. (See scanning details below).

    QR Code displayed to scan with a camera app from a separate device and a Get an activation link instead option.

     

When scanning the QR code you need to do the following: 

  1. Open the Duo Mobile app you downloaded.

  2. Click the Add + button 

    Blue Add plus icon in the top right of the Duo Mobile app screen.

  3. Tap on Use QR Code. 

    Use QR Code option in the red box under Add account in the Duo Mobile app screen.

  4. A message will appear to scan the QR code from your computer.  Scan the QR code that is displayed from your log in device.

  5. 'UAlbany' will automatically be entered as the organization on your mobile device.  Select Save.

Can't scan the barcode? Choose Get an activation link instead. 

  1. If you have trouble scanning the barcode.  Select Get an activation link instead.

    QR Code displayed to scan and a Get an activation link instead option highlighted in yellow.

     

  2. Enter a personal email address you can access from the device you are using as you can't authenticate to your UAlbany email address yet.  Select Send Email. 

    Duo activation screen with email input field and Send Email in the red box.

     

  3. Check your email account using the device with Duo Mobile installed and click the link in the message from Duo Security.  If you don't see the message from Duo Security, check your spam and any other possible filtering mailboxes for the message.

    Email from Duo Security with an activation link in a red box.

     

  4. Duo will add your account to Duo Mobile.

    Open this page in Duo Mobile message screen with a Cancel and Open option.

     

  5. 'UAlbany' will automatically be entered as the organization on your mobile device.  Select Save.

  1. Go back to your device that you were logging in with and select Continue.

    Duo confirmation page showing a success message with a highlighted Continue option.

     

  2. Select Log in with Duo.

    Duo Mobile Setup complete message with a Log in with Duo option in the red box.

     

  3. Enter the code displayed on your login screen into your mobile device. 
    Note: This is time sensitive, and you can experience a timeout and may need to start over.

    Duo Mobile screen with three-digit number verification code to enter in the Duo Mobile app.

     

  4. You will be prompted on your mobile device with a verification prompt. Open the app to verify.

    Duo Mobile push notification stating Are you logging in requiring additional verification needed and to open the app to verify.

     

    Follow the onscreen instructions and enter the verification code displayed from your login screen into your mobile device.  Select Verify.

    Duo Mobile verification screen prompting you to enter the three-digit number verification code and a highlighted Verify option.

     

  5. You will receive the Approved notification message from your mobile device after successfully entering the verification code. 

    Green Duo Mobile Approved screen with a checkmark icon indicating the login was successfully verified.

     

  6. Be Cyber Smart:  To Trust or Not to Trust?

    • If you are using a public computer or kiosk select 'No, do not trust browser'

    • If you are using a personal trusted device, we recommend selecting 'Yes, trust browser' to reduce the number of times you are prompted by Duo.

      Duo Trust this browser screen with Yes, trust browser and No, do not trust browser options.

       

  7. You have completed the Duo enrollment with verified push process successfully! You will now be brought to the UAlbany application you were trying to access.

    Duo Success message screen with a green checkmark icon.

Manage Devices & Other Log in Options

Once you have enrolled in Duo, ITS strongly recommends adding multiple devices.  You can add, edit and remove devices as well as see the list of other available options to log in.

  1. When prompted to use Duo as you are logging into a UAlbany service, select Other Options (ignore 3-digit code displayed) to view and manage your devices. 

    Duo Mobile screen with three-digit number verification code to enter in the Duo Mobile app and an Other options selection highlighted in a red box.

     

  2. Select Manage Devices

    Duo screen showing Manage devices option highlighted in a red box for managing devices.

     

  3. Verify your Identity by selecting Duo Push.  Other options are available for various circumstances.

    Duo screen showing authentication options with Duo Push option highlighted in a red box.

     

  4. Enter 3 digit code in the Duo Mobile app and select verify.

    Duo Mobile screen with three-digit number verification code to enter in the Duo Mobile app.

     

  5. Now that you are verified, you can begin to add, edit and remove your devices.

    Duo confirmation screen stating You're verified and Sending you to the devices page message with a green checkmark icon on a user profile.

 

Add, edit and remove devices by following the onscreen prompts.

  • New phone with same phone number - Select I have a new phone option.  Duo will walk you through the onscreen prompts.  By selecting edit, you can rename your device to distinguish it from other devices.

  • New phone number or new phone number with new device you will select Add a device.

    Duo devices screen with an edit option in a red box and an I have a new phone option in a red box with an Add a device panel alongside.